Wurzel Performance LLC is not responsible for lost, misplaced, or delayed shipments or damaged freight by the freight carriers after they have been dispatched. Wurzel Performance LLC cannot be held responsible / liable for lost or stolen packages that have delivery confirmation to the address that was provided. The customer accepts full responsibility to file any claim(s) with carrier for damaged and/or lost shipments. We are not responsible for mis-delivery errors via carrier, or incorrect shipping info.