All products that are ordered on a pre-paid made-to-order basis or are not regularly stocked in the USA by the manufacturer or distributor are considered “special orders”. All special orders must be paid in full prior to starting the order. Special orders are non-refundable. Products ordered from US-based manufacturers may be eligible for a refund, at the discretion of the manufacturer or authorized distributor, if still in new condition and in original packaging. Any refund will be issued at our discretion and will be subject to a minimum 25% restocking fee. No exchange or return will be allowed or accepted without a pre-confirmed RMA # issued by management of Wurzel Performance LLC in writing. All internationally (outside US) sourced products are automatically considered special order items and will not be eligible for any refund or exchange. For special order items, we will happily exchange parts that do not match with the product which was ordered.
Exchanges Only
Inquiries for exchanges must be made within 7 days of the delivery date shown on the carrier tracking number.
Exchanges will be processed within approximately 2-5 business days after we receive the exchanged item.
If you have received your item(s) defective or incorrect:
- Take a picture of the defective/incorrect item(s)
- Email the picture of the defective/incorrect item(s) using the contact form on the 'Contact Us' page or email us directly at support@wurzel-performance.com
- Further instructions will be given through email
If you have received your item and would like a exchange:
- Email us using the contact form on the 'Contact Us' page or email us directly at support@wurzel-performance.com
- Further instructions will be given through email
- We do not refund the cost of shipping
Coupon Codes
- Discount codes must be applied at time of checkout - You must press "Apply" to see the order total update
- We cannot adjust any prices after the order has been submitted
- Only one code can be used on a purchase
- Coupon codes cannot be applied to previous purchases