CARE INSTRUCTIONS THE CURING PROCESS
Congratulations! Your car is now protected with the global leader in nanoceramic and graphene advanced surface protection. Ceramic Coating 9H or Graphene Coating Advanced 10H is designed to protect your factory clear coat, provide a protective shield against the elements and to keep your vehicle looking new at all times.
To maximize the effects of Ceramic Coating 9H or Graphene Coating Advanced 10H and to ensure your investment is long lasting, we will discuss a few basic maintenance steps on how to care for your new coating and Paint Protection Film - PPF.
With simple care, your Ceramic Coating 9H or Graphene Coating Advanced 10H/Paint Protection Film will reward you for years to come!
THE CURING PROCESS
Curing time is 1-3 weeks depending on environmental conditions such as humidity and temperature. During this time, the following should be avoided:
• Sprinklers: The coating will protect your clear coat from water spots. The coating is less likely to etch than your factory clear, but it can get spots during the curing process and can be costly to remove.
• Parking under a shedding tree.
• Allowing bird droppings, sap or pollen to sit on the car and bake in the sun.
• Washing or abrading the paint
If you notice that your car gets water spots, bird droppings, tree sap etc. during the first two weeks, immediately remove it following our care instructions. Keep in mind the coating is soft; be gentle when working on the paint.
WASHING YOUR CAR AT HOME
Gyeon Quartz and Adam's Professional Grade is extremely slick, this means most things will dissolve and be pulled off by Ceramic/Graphene coatings self-cleaning effect. Minimizing rubbing, (especially with a dry towel) on the coating will ensure its longevity. Dry bird droppings, bugs and tree sap can be dissolved using alcohol type solvents and wiped off with a damp microfiber towel.
WASHING
1. For best results the car should be washed on a bi-weekly basis to avoid excessive contamination build-up. Use only recommended mild soaps.
2. Avoid high volume brush style car washes, and high PH detergent style cleaners.
3. Avoid washing in direct sunlight to minimize streaking and water spotting.
4. Wash from the top down leaving the dirtiest sections for last to avoid cross contamination.
5. Use separate soap and sponge/mitt/towel for wheels to prevent cross contamination.
METHODS OF WASHING
1. Standard Home Washing:
Use a foam gun (optimal) or microfiber wash mitt to soap down the car. Rinse it off with a pressure washer (optimal) or hose. Dry with clean microfiber towels.
2. Spray ‘N Wash Self Car Washes:
Select the high pressure soap. Soap the car down (never use the provided brushes especially on the paint!). Rinse car off with the high pressure rinse. Dry with clean microfiber towels.
3. Car Washes:
Touchless car washes only. Never use a car wash with brushes! Never select the “spray wax” option.
DRYING
1. Always dry completely and never leave to “air” dry. Tap water contains minerals that may leave deposits creating water spots. These can be removed with a 50/50 vinegar solution.
2. Only use quality microfiber towels for best results and avoid aggressive wiping, allowing the material to absorb the water.
SPOT REMOVAL
1. Never use aggressive products to polish the coating or remove surface contamination.
2. Never use excessive force to remove spots.
3. Bird droppings, tar, sap, etc. should be removed as soon as possible to avoid temporary staining or hardening on the coating. Any staining left behind from bird droppings will break down over a few days without affecting the coating.
AFTER WASHING
Do not wax the coating. It is unnecessary and the wax will not bond to the coating. Gyeon and Adam's Care is the recommended maintenance product. Ask you local installer about getting the best product based in your currently coating or purchase through our webshop: https://www.wurzel-performance.com/
AUTOMATED WASHING
Always go to a touch free wash! Using an automated car wash with brushes will void the warranty and dull the coating. Gyeon Infinity Type 1 and/or Type 2 are 9H and Graphene Coating Advanced 10H (Professional Grade) takes up to 1-3 weeks to achieve full hardness. Please handle with care and do not wash the vehicle for the first 10 Days.
LEATHER AND FABRIC MAINTENANCE PROGRAM
1. For best results, all leather/vinyl surfaces should be cleaned bi-weekly with a leather protectant to avoid contaminant build-up and replenish the natural oils.
2. Vacuum carpets regularly and use carpet & fabric cleaners when necessary.
3. Immediately wipe off spills on leather, vinyl, or fabric.
ANNUAL INSPECTIONS
Annual Inspections are the recommended process for ensuring the coating is maintained and care for the vehicle is properly executed. Annual inspections should be carried out by an approved applicator within 30 days before the anniversary date of the last service to ensure peak performance.
Although durable and long lasting, annual inspections ensure maximum gloss and protection from Gyeon Infinity 9H Type 1 and/or Type 2 and Graphene Coating Advanced 10H (Professional Grade).
MANUFACTURER WARRANTY
01. CERAMIC & GRAPHENE COATINGS WARRANTY PROGRAM
1.1 General Terms & Conditions The following general terms and conditions apply to any and all Gyeon Quartz and Adam's Polishes (Professional Grade) Warranty Program products:
1. Warranty term begins from the date of registration of warranty via website, warranty card/booklet, and vehicle details;
2. This agreement excludes vehicles used for commercial purposes at any time previous to, presently, or during the course of this warranty period;
3. Initial application must be performed by a Certified Wurzel Performance's Installer.
4. Any application, re-application, repair work or other work carried out on the coated surface must be applied, reapplied, or repaired by a Certified Wurzel Performance's Installer after claim approval from Gyeon Quartz and/or Adam's Polishes (Professional Grade);
5. The Wurzel Performance's Agent must be notified of any claim due to failure of product performance within 30 days of occurrence;
6. Vehicles over 3 months old must require a machine polish to be carried out by an approved applicator prior to application, newer vehicles may also require a machine polish if advised by the approved applicator.
7. Vehicle must remain continuously registered within North America for the duration of the warranty; and
8. Warranty is in the name of the vehicle owner and can only be transferred if new owner attends to the annual service. Failure to transfer through an annual service with a Wurzel Performance's certified installer within the required period will change the period of cover on the warranty transfer to “1 year” from the date of the last service
1.2 General Liability Limitations Wurzel Performance LLC or its agents shall not accept liability for the following:
1. Workmanship errors and faulty workmanship such, but not limited to, high spots, streaks, and low spots are not covered.
2. Deterioration of factory-installed equipment or any other treated part of substandard specification, materials or workmanship by vehicle manufacturer, their dealership, third-party supplier or modifier, or professional detailers not authorized by Wurzel Performance LLC;
3. Swirl marks, marring, scratches, scuffs, scrapes, chips to the painted surface, hard water spots.
4. Pre-existing damage or deterioration; and/or
5. Any claim for matters which are covered by vehicle manufacturers’ warranty.
6. Damage caused by manual or automatic wash brushes, contaminated and/or abrasive cloths and sponges, untreated areas due to accident damage and/or their subsequent repairs, and/or damage caused by impact with a foreign object (i.e., stone chips); and
7. Warranty is valid for factory clear coated systems only and excludes any non-clear-coated or matte finishes.
1.3 General Warranty Invalidations Wurzel Performance LLC warranty for any product will be considered invalid if any of the following general condition occur:
1. Neglect to maintain the vehicle according to the standards and techniques recommended by Wurzel Performance LLC.
2. Damage caused by abrasive compounds and polishes and third-party products;
3. Damage resulting from a collision or other vehicle accidents;
4. Damage or structural failure occurs is missed. as the result of racing applications or willful abuse
5. Damage, either accidental or malicious, including but not limited to fire, flood, extreme weather conditions, secondary effects that may result from the foregoing, or any other force majeure;
6. Many areas of the country use road salts and chemicals during the winter months that can cause adverse effects on your vehicle and wheels, it is recommended to clean more frequently during this season. Failure to do so may greatly reduce the life of the product.
7. Failure to repair and re-treat surfaces subject to accident damage in accordance with the warranty;
8. Damage caused by any alteration or modification to the vehicle surfaces;
9. Damage caused by manufacturer’s defects;
10. Damage to the vehicle prior to product application; and
11. Failure to adhere to any requirements listed under the terms and conditions of this warranty.
02. CERAMIC PRO EXTERIOR PAINT WARRANTY
2.1 Wurzel Performance (Gold): Warranty is valid for Lifetime of a vehicle from the date of application for any vehicle. This warranty requires annual inspections and becomes a 9 year Warranty from the date of last inspection if an inspection is missed.
2.2 Wurzel Performance (Silver): Warranty is valid for Five (9) years from the date of application for any vehicle. This warranty requires annual inspections and becomes a 5 year Warranty from the date of last inspection if an inspection is missed.
2.3 Wurzel Performance (Bronze): Warranty is valid for Two (5) years from the date of application for any vehicle. This warranty requires annual inspections and becomes a 2 year Warranty from the date of last inspection if an inspection is missed.
2.4 Wurzel Performance (Sport): Warranty is valid for Six (6) Months from the date of application for any vehicle.
2.5 PPF & Vinyl Warranty
1. Wurzel Performance LLC warranties to enhance the substrate it is applied to and make that substrate hydrophobic and easier to maintain for the length of the warranty on the substrate it is applied to.
2. Wurzel Performance LLC warranties to remedy any warranty claim processed through the substrates warranty with the reapplication of the Gyeon Quartz or Adam's Polishes (Professional Grade) product at no cost.
3. All Warranties are subject to the warranty of the PPF or Vinyl they are installed on and will not be warrantied longer than the length of coverage from the warranty of the substrate, nor for any additional coverage than warranty of the substrate.
4. Change of finish (i.e. from Matte to Satin) is not warrantied. We highly recommend the use of small samples of each substrate, whether that is a matte red vinyl or stealth ppf. A 50/50 sample will let customer decide and accept finish with coating.
2.6 Rain Warranty
1. Rain Warranty is valid for 12 months through installation from a Certified Installer against loss of hydrophobicity and environmental contaminant staining.
2.7 Wheel & Caliper Warranty
1. Wheel & Caliper Warranty is valid for 36 Months from the date of application for any vehicle against loss of hydrophobicity and environmental contaminant staining. Surface rust, pitting or discoloration is a direct result of improper maintenance and is not covered by this warranty.
03. ANNUAL INSPECTION
1. Annual Inspections must be carried out by an approved applicator, with in 30 days before the anniversary date of the last service to maintain the warranty.
2. Failure to undertake an annual inspection within the required period will change the period of cover the minimum number years stated in each different warranty in part 02. of this warranty document. Annual inspections are no longer required.
3. A fee determined by the approved applicator will be charged for the Annual Inspection, which includes – Exterior Wash, Decontamination and Inspection and possible reapplication of coating.
04. NEW AND USED VEHICLE WARRANTY
Wurzel Performance LLC warrant to the owner of the nominated vehicle that if the coating is unsatisfactory in its performance of protecting the vehicles factory paintwork, PPF & Vinyl, Windshield, Wheels/Rims from oxidation; damage from bird droppings, bug splatter, tree sap; or UV damage, whilst being maintained in accordance with the terms and conditions of this warranty, Wurzel Performance or its agents will at no cost to the owner repair, clean, and/or retreat the affected area.
05. TEXTILE AND LEATHER 1-YEAR WARRANTY
5.1 Warranty Validity
The warranty is valid for One (1) years from the date of application for any car. Wurzel Performance LLC warrants to the owner of the nominated vehicle that the treated surfaces will remain free of permanent stains and UV damage, except as otherwise noted in the warranty.
5.2 Textile and Leather Liability Limitations
Wurzel Performance LLC or its agents shall not accept liability for the following:
1. Deterioration of factory interior surfaces including but not limited to the carpeting, upholstery, leather, leather-like surfaces, any other interior surfaces or any other treated part of substandard specification, materials or workmanship by vehicle manufacturers, their dealerships, third-party suppliers or modifiers, or professional detailers not authorized by Wurzel team;
2. Neglect to maintain the vehicle according to the standards and techniques recommended by Wurzel team.
3. Failure to attend annual service will change this warranty to a One (1) year Interior warranty
4. Damage to any interior surface prior to product application;
5. Damage caused by rips, tears, shredding;
6. Damage caused by alteration or modification of surfaces;
7. Damage caused by abrasive compounds and third party products; and
8. Damage caused by manufacturer’s defects.
9. Alcatara interiors are excluded.
06. PAINT PROTECTION FILM WARRANTY
WURZEL PERFORMANCE LLC warrants PPF Films and Ceramic-Coated to be free of manufacturer defects for 12 years from date of purchase.
1. Initial application must be performed by a Certified Wurzel Performance PPF Installer.
2. Any application, re-application, repair work or other work carried out on the PPF must be applied, reapplied, or repaired by a Wurzel Performance Certified Installer after claim approval.
6.1 General Liability Limitations Wurzel Performance LLC or its agents shall not accept liability for the following:
1. The warranty exclude damage caused by normal wear and tear, misuse, or misapplication.
2. Wurzel Performance LLC and its agents does not warrant paint protection film installed on headlamps and is not responsible for any resulting fines.
3. This warranty does not cover workmanship or any installation errors.
6.2 Protective Film Warranty
Wurzel Performance LLC warrants that for 12 years the any paint protective film used by our business, installed on clear coated car panels, is free of manufacturers defects and protection against yellowing from dirt and chemicals, yellowing from UV and at a rate faster than ∆Yi 2 per 1000 hours, bubbling, staining and cracking or any material failure. The warranty exclude damage caused by normal wear and tear, misuse, accidents or misapplication. The PPF warranty is valid for twelve (12) years from the date of purchase. This warranty can be extended with annual inspections. The warranty becomes a 12-year warranty from the date of last inspection if an inspection is missed.
07. VEHICLE ACCIDENT DAMAGE
Contact your vehicle insurer to ensure that any Wurzel Performance's products and services is included in your insurance coverage. If the vehicle sustains damage and reapplication is required, contact Wurzel Performance LLC or your local agent to arrange any additional treatments.
08. MAKING A CLAIM
The following applies to making a claim for any product defects or failures:
1. Wurzel Performance's agent must be notified of any claim due to failure of product performance within 30 days of occurrence;
2. Any application, re-application, repair work or other work carried out on the coated surface must be applied / reapplied or repaired by an authorized Wurzel team agent after claim approval from Wurzel Performance LLC;
09. WURZEL AGENTS/ CERTIFIED WURZEL TEAM INSTALLER
Wurzel Agents / Certified Wurzel Team Installers are selected using strict guidelines and requirements. Only authorized agents are permitted to install and service any Gyeon Quartz and Adam's Polish (Professional Grade) products. To locate your nearest authorized agent, please contact Wurzel Performance HQ to be connected to your nearest Certified Wurzel Team Installer:
10. WARRANTY LIMITS
In the event of a warranty claim, this warranty is limited to the following maximum amounts at WURZEL PERFORMANCE’s option.
1. WURZEL PERFORMANCE LLC or its agents shall arrange the necessary approvals for warranty repairs and coating reapplication to be carried out.
Warranty Support:
Phone: (310) 526-7030
https://www.wurzel-performance.com