ATTENTION: The following terms and conditions govern the purchase and installation of a vehicle wrap or Paint Protective Film (PPF) by Wurzel Performance LLC. It is important to accurately report all information related to your vehicle condition.
-- We use only the best 3M and Every Dennison high performance wrap vinyl and XPEL or STEK for PPF Applications--
FINAL APPEARANCE
Please understand that a vehicle wrap is not paint. Some flaws in the material are inevitable. Minor lift, even on flat areas, will happen. When wrapping vinyl in and out of deep grooves and around curves and/or rivets, some "bubbling," "lifting," and "tenting" of the material is inevitable. This, however, will not jeopardize the effectiveness of the advertisement. Seams in material will be used to minimize "bubbling" and "lifting" as much as possible. Cleaning is important to the life of the wrap. When cleaning, be sure to clean gently. WARNING: Never use a pressure washer on the wrap material. Too much pressure will cause the material to tear and/or lift. Please note that exposure to the sun will cause fading over time.
LIMITED WARRANTY
Wurzel Performance LLC extends to our customers a 90-Day Limited Warranty for all defects or install errors, which includes cover lifting, peeling, wrinkles, and bubbling. Any accidental damage, road hazard damage, or normal wear and tear of the vehicle wrap or PPF is not covered under the Limited Warranty.
The Limited Warranty does NOT cover damages to a vehicle wrap or PPF caused by improper care, including the use of chemical cleaning agents, power-washing, use of ANY automatic vehicle washing station (car wash or similar which uses machines to apply soap and water) or ANY application of liquid at a higher than natural velocity to the exterior of the vehicle after the vehicle wrap or PPF has been installed.
Claims under the Limited Warranty are subject to examination and approval by a Wurzel Performance LLC installer. Warranty repairs will be done at the sole discretion of Wurzel Performance LLC. Wurzel Performance LLC will have the final say in whether the repairs or re-installation of the vehicle wrap or PPF will be performed on your vehicle.
If ANYONE other than a Wurzel Performance LLC installer has altered, changed, taken off, re-installed, or attempted to repair a vehicle wrap or PPF, THE LIMITED WARRANTY IS VOID, ABSOLUTELY NO EXCEPTIONS.
If ANY sort of chemical agent has been applied to the vehicle wrap or PPF, THE LIMITED WARRANTY IS VOID. We cannot stress this enough – vehicle wraps and PPF should only be cleaned with ordinary soap and water.
A Limited Warranty related claim must be submitted to Wurzel Performance LLC as soon as possible. Please contact Wurzel Performance LLC support dept. directly with any warranty claims at 310-526-7030, and/or support@wurzel-performance.com. It is critical that you include as much detailed information as soon as possible about the basis of your claim, including pictures, video, and a detailed description, original invoice of the sale, of the issue with the installation.
Wurzel Performance LLC will make every effort to prioritize Limited Warranty work. However, please allow up to 30-days for warranty work to be completed after notification to Wurzel Performance LLC of the Limited Warranty claim.
PROPER CARE FOR YOUR VEHICLE WRAP OR PAINT PROTECTIVE FILM (PPF)
Caring for your vehicle wrap or PPF is essential to ensuring the quality and life of the material. The following are Wurzel Performance LLC recommendations for care of your new vehicle wrap of PPF:
ONLY hand-wash your vehicle with Ph neutral soap once vehicle wrap or PPF has been installed
- DO NOT “pressure-wash” your new vehicle wrap or PPF. This will damage your new product, and could result in peeling, holes, stretching or other damage. It is especially important to not apply high pressure water to the edges of the vehicle wrap or PPF, as this can cause peeling to occur.
- DO NOT use any type of de-greaser or other agent to remove substances from the exterior of your vehicle. These may damage the vehicle wrap or PPF.
- DO NOT use a soap or detergent with a “wax” or other detailing chemical mixed with soap.
- ONLY dry the vehicle with a clean microfiber towel or rag once the vehicle wrap or PPF is installed.
- DO NOT UNDER ANY CIRCUMSTANCES USE AN AUTOMATIC VEHICLE WASH. HAND WASH ONLY.
For best results vehicle wrap and PPF are recommended on vehicles less than 5 years old, with factory paint. Any scratches, paint imperfections, or door dings, they will be quite noticeable on the newly wrapped surface. If the paint has started to flake or oxidize, the vehicle wrap or PPF may have difficulty adhering to the surface properly. Wurzel Performance LLC recommends customers to repair any scratches or dents before wrapping the vehicle.
DISCLAIMER
Wurzel Performance LLC CANNOT GUARANTEE a vehicle wrap of PPF will not damage vehicle paint. Wurzel Performance LLC disclaims all liability for paint damage caused by the installation of vehicle wraps or PPF. By choosing to have a vehicle wrap or PPF installed on your vehicle, you waive any and all claims to paint damages that may be caused as a result of the installation of the vehicle wrap or PPF.
If for ANY REASON you believe that vehicle wrap of PPF could damage your vehicle’s paint – DO NOT have Wurzel Performance LLC install a vehicle wrap or PPF on your vehicle! Contact the dealer/manufacturer of your vehicle directly to inquire if a specific vehicle wrap or PPF product is safe for the paint on your vehicle.
ANY pre-existing damage to your vehicle, including the paint or other exterior elements of your vehicle, is NOT covered under the Limited Warranty.
ANY pre-existing damage to the vehicle MUST be noted on the Wurzel Performance LLC drop-off form. Once you have noted any pre-existing damage to the vehicle and signed the drop-off form, Wurzel Performance LLC is not liable for ANY damage to your vehicle that existed on the vehicle prior to, and/or occurred to the vehicle before you brought your vehicle in.
ANY damage to the vehicle wrap or PPF not addressed within this document is not covered under the Limited Warranty described herein.
ALL OTHER WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR ANY OTHER WARRANTY AS TO PERFORMANCE, ACCURACY, OR COMPLETENESS ARE SPECIFICALLY DISCLAIMED.
CUSTOMER BEARS ALL RISK RELATING TO QUALITY AND PERFORMANCE OF THE GOODS PROVIDED. NO ORAL OR WRITTEN STATEMENTS OR INFORMATION PROVIDED BY THE COMPANY IN CONNECTION WITH THE PURCHASE OF A VEHICLE WRAP OR PPF FROM WURZEL PERFORMANCE LLC, INCLUDING BUT NOT LIMITED TO ANY STATEMENTS REGARDING DURABILITY SHALL CREATE ANY OTHER WARRANTY NOT SPECIFICALLY SET FORTH IN THIS LIMITED WARRANTY OR IN ANY WAY AMEND OR MODIFY THIS DISCLAIMER.
LIMITATION OF LIABILITY
Wurzel Performance LLC liability shall be limited to direct damages proven by customer in an amount not to exceed the purchase paid, if any, by customer hereunder.
WURZEL PERFORMANCE LLC EXCLUDES LIABILITY, WHETHER BASED ON CONTRACT OR TORT (INCLUDING NEGLIGENCE), FOR ANY DAMAGES TO CUSTOMER OR ANY OTHER PARTY OTHER THAN AS DESCRIBED IN THIS LIMITED WARRANTY, OR ANY PUNITIVE, SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND OR FOR LOSS OF REVENUE OR PROFITS, LOSS OF BUSINESS OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE SALE, INSTALLATION, MAINTENANCE, USE, PERFORMANCE, OR FAILURE OF THE GOODS OR SERVICES, EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
DISASSEMBLY AND REASSEMBLY OF VEHICLE COMPONENTS
Your vehicle may need limited disassembly – to have body panels, bumpers, doors, hoods, trunks, or other components taken off of your vehicle – in order to properly install the vehicle wrap or PPF.
During disassembly, parts will be removed and reinstalled in the same manner and condition as when they were originally on the vehicle. Although we take extra care to ensure that every part is removed in the best condition possible, clips and tabs can break, some parts can slightly warp, and in rare cases crack.
In the event of damage during disassembly or re-assembly, Wurzel Performance LLC will take necessary measures to repair any parts affected or damaged, to the best of our ability. In some cases, and at the sole discretion of Wurzel Performance LLC, we may choose to replace pieces, clips, or tabs, that have been damaged or affected by removal and re-installation. Replacement and repairs are at the sole discretion of Wurzel Performance LLC.
Some newer vehicles are equipped with electronic devices that detect if a body panel has been taken off or re-installed on your vehicle. If this occurs, and a light or error code is triggered as a result, Wurzel Performance LLC is NOT responsible for resetting or clearing any error codes, or indicators that may have been caused as a result of the removal or re-installation of a body panel. Wurzel Performance LLC WILL NOT clear codes or turn off warning lights – dealing with a light or error code is their sole responsibility, and not Wurzel Performance LLC.
ALL SALES ARE FINAL – NO REFUNDS UNDER ANY CIRCUMSTANCES
Customer agrees to a NO REFUND policy, subject to the sole and executive warranty agreements outlined within this document.
The customer understands and agrees that if there is a credit card charge-back, returned check, or other occurrence which causes payment for your vehicle wrap or PPF to be returned after a vehicle wrap or PPF has been installed on your vehicle, Wurzel Performance LLC will pursue civil action In a court of law to recover ANY and ALL amounts that were wrongfully charged back, including attorney’s fees, if applicable.
FINISHED PRODUCT NOTICE
Please do not hesitate to contact Wurzel Performance LLC if you encounter any issues with your vehicle wrap or PPF. Although Wurzel Performance LLC takes care to ensure the quality of our work is the best in the industry, NO installed vehicle wrap or PPF will be 100% free of minor imperfections, contaminants, small air pockets, minor wrinkles, or color variations that can occur.
CLEANING RECOMMENDATIONS
- Allow 1-2 weeks for wrap to set before washing. Hand washing with car wash soap is the safest method but automatic car washes can be used if they are brushless. Be mindful of seams and edges when cleaning as they can catch and lift.
- Heated pressure washing is not recommended as it can lift edges and seams of the vinyl.
- Avoid parking your wrap in direct sunlight as it will cause it to fade faster.
- Do NOT let gasoline spills or bird droppings sit on the wrap as they can degrade the laminate. Clean them up as soon as possible.
- Isopropyl alcohol can be used to spot clean. Rinse with cool water.
- Do NOT use these products to clean your wrap:
- Solvents
- Oil based cleaners
- Kitchen & Bathroom Cleaners
- Oven cleaner
- Orange Oil
- Engine Degreaser
- If, after cleaning, the wrap looks cracked, faded or yellowed, the wrap may be reaching the end of its life. This usually occurs after 2 years on horizontal surfaces. These areas of the wrap should be removed or replaced when this occurs.
For any other questions regarding the care of your wrap, please call us at 310-526-7030