Wurzel Performance LLC will replace, or exchange manufacturer’s defective vinyl films (only for those products which are deemed to be incomplete or defective by a company representative) or if the wrong style and/or color or length of film has been sent. All complaints about vinyl defects or wrong items received have to be proven with pictures! You must send us an email with pictures of the defect or color/style difference along with the issues/problems. You must inform us about defects, wrong items, wrong colors, and shortages within (10 days) from receipt of order. After 10 days of acceptance of your order shipment from the courier the order is considered complete.
No replacements, exchanges or refunds issued after product is fully installed.
Inspect the vinyl before installation. Installing more than 2 panels on a vehicle wrap may not be covered.
Please note that products ordered at different times may be from different dye-lots, therefore we can not guarantee a 100% color shade or pattern match. Damage to clear-coat and/or car paint is not under warranty by either Wurzel Performance LLC or the manufacturers of vinyl films, as it can be caused by many different factors, such as a damaged clear coat or paint, low quality paint job, repainted surfaces (not OEM paint) or wrong installation and/or removal technique.